Chargeback & Payment Dispute Policy

Chargeback & Payment Dispute Policy – APEX Motor Trends

By authorizing work and submitting payment to APEX Motor Trends, the customer agrees to the following terms and conditions.

All services performed by APEX Motor Trends are custom labor services. Once services have been completed, all sales are considered final.

If a customer has any concerns regarding workmanship, materials, or billing, they must contact APEX Motor Trends directly to allow a reasonable opportunity to review and resolve the issue.

Initiating a credit card chargeback or payment dispute without first contacting APEX Motor Trends to resolve the concern will be considered a breach of this agreement.

In the event a chargeback or payment reversal is initiated after services have been completed:

• The customer remains fully responsible for the full original service amount.
• A $150 chargeback administration fee will be applied to cover processing and dispute costs.
• The unpaid balance may be forwarded to collections or pursued through legal action, including small claims court.
• The customer agrees to be responsible for all collection costs, court costs, and legal fees incurred in recovering the balance.

APEX Motor Trends reserves the right to provide documentation including signed work authorizations, invoices, photographs of completed work, and communication records to the payment processor or financial institution to dispute fraudulent chargebacks.

By approving services and submitting payment, the customer acknowledges and agrees to these terms.